The Rail Business Awards are open to any company of any size that conducts business within the UK rail industry and the RBA recognises and celebrates the very best of those businesses.
Tracsis Travel Compensation Services (TTCS) has been shortlisted for an Award in the Technical Innovation Excellence category with its revolutionary rail-industry specific Automated ‘Delay Repay’ Claims Management System.
The fully customisable solution streamlines and dramatically speeds up the delay repay process (within minutes in some cases, depending on the method of payment) whilst enabling Train Operators to see a significant reduction in agent handled claims. The resulting benefit is an increase in customer satisfaction, a more efficient claims process for the Train Operator, increasing revenues and a marked reduction in fraudulent claims.
Chris Grayling is calling for all UK Train Operators to implement automated claims management solutions as a condition of winning or keeping their franchises. TTCS has achieved this with a truly innovative product with a primary focus on a positive customer experience that has quickly proven to be a success within the rail industry.
In its compelling entry, TTCS has successfully demonstrated to the Rail Business Awards that its innovative system addresses the widely publicised problem of managing passenger compensation effectively. In addition, and as a trusted name in rail efficiency software, Tracsis is committed to continue to develop, exploit and grow the revolutionary system.
The award winners will be announced at a lavish presentation dinner, taking place at the London Hilton on 21st February. The dinner will be attended by more than 600 industry leaders, politicians and CEOs, celebrating excellence right across the UK rail sector.
Sarah Dalby, Managing Director of Tracsis Travel Compensation Services, said:
“We are delighted to be shortlisted for this prestigious award. This recognition is testament to the hard work and sheer determination that helped turn the vision of our automated delay repay claims management system into a reality, with the potential to improve customer experience right across the industry, at the touch of a button”