Tracsis Travel Compensation Services (TTCS) is one of the innovators in the final of the Passenger Experience category of the Fourth Friday Club’s annual Railway Innovation Awards – with its revolutionary ‘One Click Claim’ Delay Depay application.
Developed in collaboration with UK Train Operating Companies (TOCs), the fully customisable solution streamlines and speeds up the delay repay process while enabling TOCs to significantly reduce agent handled claims.
The awards celebrate companies and individuals who are driving the rail industry forward by through innovation. The benefits of the TTCS innovation include increased customer satisfaction, a faster, slicker and more efficient claims process for the train operators, with increased revenues and reduced fraudulent claims. Furthermore, the system is configurable to the requirements of individual train operators and continues to be enhanced with regular releases.
“Being selected as a finalist for the Fourth Friday Club’s Railway Industry Innovation Awards is an honour and fantastic recognition of our innovative Delay Repay solutions. It is with great privilege to be one of three finalists chosen for the Passenger Experience awards. It’s evidence of our customer centricity, continual improvement and increased credibility with customers who are often faced with pressurised instances of disruption. Working with our TOC partners, our initiatives aim to surpass customers’ expectations, generate advocacy and help reduce customer attrition and complaints.”
Recent statistics from the Office of Rail and Road (ORR) reveal that TOCs using the TTCS Delay Repay system are performing better in comparison to other Train Operators.
The winners will be announced on 28th June at an event hosted by Roger Ford (Industry and technology editor of Modern Railways Magazine), followed by guest speaker, Clive Roberts (Professor of railway systems at the University of Birmingham, director of the Birmingham Centre for Railway Research and Education and lead for the UK Railway Research and Innovation Network).
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